At 5-Star Students, LLC (referred to herein as “Track the Miles”, "Company," "us" or "we"), we recognize that privacy is tremendously important to online visitors of our website (“Website Visitors”), to schools or organizations who register for our Service (“Schools”), and to students whose information we may store on behalf of a School (“Students”). This privacy policy applies to our website trackthemiles.com and to the Track the Miles platform (our “Service”) and describes the steps we take to protect your data.
Click on the links below to jump to each section:
- How We Collect and Use Information
- How We Share Your Information
- How We Store and Protect Your Information
- Your Choices About Your Information
- Children’s Privacy
- How to Contact Us
- Changes to Our Privacy Policy
We strive to be transparent in our data collection and use practices. This is the type of personal information we may collect.
1. HOW WE COLLECT AND USE INFORMATION
We collect the following types of information:
Information about Schools: We ask for certain information when a School representative registers a School with Track the Miles, or if the representative corresponds with us online, including a name, school name, school address, email address and/or account name and password, phone number, and message content. We may also retain information provided by a School if the School sends us a message, posts content to our website or through our Service, or responds to emails or surveys. Once a School begins using the Track the Miles Service, we will keep records of activities related to the Service. We use this information to operate, maintain, and provide to the features and functionality of the Service, to analyze our Service offerings and functionality, and to communicate with our Schools and Website Visitors.
Student Data: Track the Miles may have access to personally identifiable information about students (“Student Data”) in the course of providing its services to a School. We consider Student Data to be confidential and do not use such data for any purpose other than to provide the services on the School’s behalf. We receive Student Data only from the School’s use of the Service and never interact with the Student directly. In some instances, a School may allow a limited number of Students to log into the Service to assist with data collection activities. In that instance, the School provides each student with login credentials and confirms that it has obtained appropriate parental consents, as needed, before the student is permitted to access the Service. The School is encouraged to use security options provided by the Service to restrict access to other Student’s personally identifiable information, by registered Student users.
Track the Miles has access to Student Data only as requested by the School and only for the purposes of performing support Services on the School’s behalf. If you are a Student or parent, please contact your School if you have questions about the School’s use of technology service providers like Track the Miles. If a Student contacts us with a question about our Service, we will collect personal information from that Student only as necessary to respond to the Student’s request and direct the Student to contact the Student’s School, and we will then delete or anonymize the personal data of the Student after providing our response.
Track the Miles does not perform “data mining” activities as it pertains to the analysis and aggregation of Student Data for the purposes of sharing or selling to third parties. We only perform data analysis and aggregation routines to support the use of metrics and reporting capabilities within the Service. These results are only visible to authorized School users.
See "How We Share Your Information" below for more information on the limited ways in which we share School and Student Data. See "Children’s Privacy" below for more information on how we collect and use the personal information of children under 13.
Information collected through technology: We automatically collect certain types of usage information when visitors view our website or use our service. We may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Clever help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, number of clicks and how you interact with links on the Service, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our Schools to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. We do not allow third party advertising networks to collect information about the users of our Site or Service.
We use or may use the data collected through cookies, log files, device identifiers, and clear gifs information to: (a) remember information so that a user will not have to re-enter it during subsequent visits; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and usage on our website and our Service; (e) diagnose or fix technology problems; and (f) help users efficiently access information after signing in.
Student privacy is very important to us. Student Data is used only for educational purposes at the discretion of the School.
2. HOW WE SHARE YOUR INFORMATION
Track the Miles only shares personal information in a few limited circumstances, described below. We do not rent or sell information to third parties for marketing purposes. Who we may share information with:
- We may share information with those that provide us with technology services (e.g. web hosting and analytics services), but strictly for the purpose of carrying out their work for us.
- We may be required to share information with law enforcement or other third parties when compelled to do so by court order or other legal process, to comply with statutes or regulations, to enforce our Terms of Use, or if we believe in good faith that the disclosure is necessary to protect the rights, property or personal safety of our users.
In the event of a change of control: If we sell, divest or transfer our business, we will not transfer personal information of our customers unless the new owner intends to maintain and provide the Service as a going concern, and provided that the new owner has agreed to data privacy standards no less stringent than our own. In such case we will provide you with notice and an opportunity to opt-out of the transfer of personally identifiable Student Data.
We store our data in the United States and we take strong measures to keep data safe and secure.
3. HOW WE STORE AND PROTECT YOUR INFORMATION
Storage and processing: Any information collected through the Service is stored and processed in the United States. If you use our Service outside of the United States, you consent to have your data transferred to the United States. Keeping information safe: Track the Miles maintains strict administrative, technical and physical procedures to protect information stored on our cloud-hosted servers, which are located in the United States. Access to information is limited (through user/password credentials) to only those employees who require it to perform their job functions. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. There is no means of self-registration to gain instant access to the Service, it is by invitation only. Other security safeguards include but are not limited to data encryption and firewalls.
In the event of a data breach: If our Service is ever compromised by an unauthorized individual we will notify any impacted Schools as soon as administratively possible. The notification will include as much information as possible about the nature of the breach and our steps to mitigate the situation.
4. YOUR CHOICES ABOUT YOUR INFORMATION
Account information and settings: Schools may update account information and modify Services by signing into a manager account. Schools and their authorized users can opt-out of receiving promotional email from us by changing their Account Settings after login or during registration. However, you cannot unsubscribe from Service-related messaging.
If you have any questions about reviewing or modifying account information, contact us directly at support@trackthemiles.com.
Access to Student Data: Student Data is provided and controlled by the Schools. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your School directly.
Deleting or disabling cookies: You may be able to disallow cookies to be set on your browser. Please look for instructions on how to delete or disable cookies and other tracking/recording tools on your browser’s technical settings. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers. For more information on cookies, visit www.allaboutcookies.org. Remember, disabling cookies may disable many of the features available on the Service, so we recommend you leave cookies enabled.
How long we keep User Content: Following termination or deactivation of a School account, Track the Miles may retain profile information and content for a commercially reasonable time for backup, archival, or audit purposes, but any and all Student Data associated with the School will be deleted promptly. We may maintain anonymized or aggregated data, including usage data, for analytics purposes. If you have any questions about data retention or deletion, please contact info@trackthemiles.com.
5. CHILDREN’S PRIVACY
Student Data related to children under the age of 13 may be received during the use of our Service by a School.
Track the Miles does not knowingly collect any information from children under the age of 13 unless the School has obtained appropriate parental consent for the student to use the Service or have their data accessible within the Service. Please contact us at support@trackthemiles.com if you believe we have inadvertently collected personal information of a child under 13 without proper parental consents so that we may contact the School and delete such data as soon as possible.
6. HOW TO CONTACT US
If you have any questions about this Privacy Policy or the Service, please contact us at info@trackthemiles.com.
7. CHANGES TO OUR PRIVACY POLICY
We may modify or update this Privacy Policy from time to time so you should review this page periodically. Click here to see all changes to this Privacy Policy. If we change the policy in a material manner, for example if we seek to use personal information in a materially different way than we had previously, we will provide at least 30 days notice to our Schools so that you have sufficient time to evaluate the change in practice. Of course, you can always opt-out by choosing to deactivate your account before the changes take effect.
This privacy policy was last modified on August 15, 2015. Effective Date: August 15, 2015.